Confluence Knowledge Base — Google Workspace Change Management Hub
Work
WorkIn progress
Google Workspace change management hub in Confluence. 107 ITHELP pages, structured knowledge base for enterprise GWS administration, policy updates, and user training.
Impact
Full KB: 242 pages across 5 spaces | ~3,500 views | 800+ viewers | 40%+ company reach | ~290 hours saved (~$14,500 value) | 52% pages actively maintained in last 30 days | #1 ITHELP contributor (29.5%), 2.9x engagement